Too much operational work starts in the inbox
New job requests, supplier replies, access updates, quote requests, complaints, certificates and customer chasers all arrive by email.
Your team then has to read each message, understand what it relates to, find the right job or location, update the system, and decide what happens next.
That is slow, repetitive and easy to get wrong when the inbox is busy.
Inbox Agent helps your team handle the inbox faster
Inbox Agent can:
CapabilityDescription
Classify emailsNew work request, supplier update, customer reply, complaint, quote request, document, chase or escalation
Extract job detailsCustomer, location, access notes, job description, priority, service line and desired timing
Link to existing workIdentify whether an email relates to an existing job, quote, location or customer
Prepare action cardsSuggest a new work order, update, reply, chase, escalation or document review
Draft responsesPrepare customer or supplier replies for review
Flag risksHighlight complaints, urgent issues, missing information or SLA-sensitive messages
From email to action card
1An email arrives in the shared inbox.
2Inbox Agent reads it and identifies what type of message it is.
3It extracts the relevant operational details.
4It checks whether the message relates to an existing job or a new request.
5It prepares a recommended action card.
6Your team approves, edits or rejects the recommendation.
Example action card
Email received
“Hi, the rear fire door at Unit 4 is not closing properly. Can someone attend today?”
Inbox Agent prepares
- Recommended action
- Create new work order
- Customer
- Detected from sender
- Location
- Unit 4
- Job description
- Rear fire door not closing properly
- Priority
- Urgent
- Service line
- Fire doors / fabric maintenance
- Supplier
- Engineer assigned
- Suggested response
- “Thanks, we have logged this and will arrange attendance.”
How much can you save?
For a provider handling hundreds of jobs per month, inbox triage can consume several days of coordinator time every week. Inbox Agent is designed to reduce:
MetricTarget improvement
Time spent reading and routing emails40% to 70% reduction
Time to create a work order from emailFrom minutes to approval in seconds
Emails missed or actioned lateSignificant reduction
Duplicate job creationReduced through better linking
Customer response delaysReduced through suggested replies
Meet the other agents
Each Clever Agent takes a different job off your team's plate. They work best together.