Clever AgentsInbox Agent

Turn operational emails into ready-to-approve work-order actions

Inbox Agent reads your shared inbox, understands what each message needs, and prepares the next action for your helpdesk. Reduce manual triage, speed up job creation, and stop important updates getting buried in email.

Try Inbox Agent

Pick a sample email or paste your own — no sign-up needed.

What a standalone AI can extract from the text
Email received
Leak in the ceiling — 2nd floorSarah Whitfield <sarah.whitfield@acme-estates.co.uk> · 08:14

Hi, we've got a leak coming through the ceiling in the second-floor office. Could you send someone out today? It's the same problem we had last month. Thanks, Sarah.

Inbox Agent is working
Reading the email
Classifying the request
Extracting job details
Checking for missing information
Preparing the action card

Too much operational work starts in the inbox

New job requests, supplier replies, access updates, quote requests, complaints, certificates and customer chasers all arrive by email.

Your team then has to read each message, understand what it relates to, find the right job or location, update the system, and decide what happens next.

That is slow, repetitive and easy to get wrong when the inbox is busy.

Inbox Agent helps your team handle the inbox faster

Inbox Agent can:

CapabilityDescription
Classify emailsNew work request, supplier update, customer reply, complaint, quote request, document, chase or escalation
Extract job detailsCustomer, location, access notes, job description, priority, service line and desired timing
Link to existing workIdentify whether an email relates to an existing job, quote, location or customer
Prepare action cardsSuggest a new work order, update, reply, chase, escalation or document review
Draft responsesPrepare customer or supplier replies for review
Flag risksHighlight complaints, urgent issues, missing information or SLA-sensitive messages

From email to action card

1An email arrives in the shared inbox.
2Inbox Agent reads it and identifies what type of message it is.
3It extracts the relevant operational details.
4It checks whether the message relates to an existing job or a new request.
5It prepares a recommended action card.
6Your team approves, edits or rejects the recommendation.

Example action card

Email received

“Hi, the rear fire door at Unit 4 is not closing properly. Can someone attend today?”

Inbox Agent prepares

Recommended action
Create new work order
Customer
Detected from sender
Location
Unit 4
Job description
Rear fire door not closing properly
Priority
Urgent
Service line
Fire doors / fabric maintenance
Supplier
Engineer assigned
Suggested response
“Thanks, we have logged this and will arrange attendance.”

How much can you save?

For a provider handling hundreds of jobs per month, inbox triage can consume several days of coordinator time every week. Inbox Agent is designed to reduce:

MetricTarget improvement
Time spent reading and routing emails40% to 70% reduction
Time to create a work order from emailFrom minutes to approval in seconds
Emails missed or actioned lateSignificant reduction
Duplicate job creationReduced through better linking
Customer response delaysReduced through suggested replies

Meet the other agents

Each Clever Agent takes a different job off your team's plate. They work best together.

Compliance Agent

Extracts remedials, risks and due dates from reports and certificates.

Explore Compliance Agent

Chase Agent

Chases suppliers, interprets replies and drafts customer updates.

Explore Chase Agent

Phone Agent

Answers calls, captures job details and escalates urgent issues.

Explore Phone Agent

Try it with your real inbox

Forward us a sample of anonymised operational emails and we will show the action cards Inbox Agent would prepare.