Chasing is one of the biggest hidden costs in service operations
Suppliers miss updates. Customers ask what is happening. Engineers need access information. Jobs sit open because nobody has confirmed the next step.
Your team then spends hours sending reminders, checking replies, updating notes and keeping customers informed.
Chase Agent handles the routine follow-up, so your team can focus on the exceptions.
Chase Agent keeps jobs moving
Chase Agent can:
Example workflow
Job status
Supplier instructed, no update after 48 hours.
Chase Agent prepares
- Recommended action
- Chase supplier
- Message
- “Hi, please can you confirm the ETA for this job and whether attendance has been booked?”
- Escalation rule
- If no response within 24 hours, notify coordinator
- Customer update
- Drafted once supplier responds
Customers do not only judge the fix. They judge the updates.
Even when the work is progressing, poor communication creates frustration.
Chase Agent helps make sure customers are not left asking:
“Any update on this?”
It gives your team a consistent way to chase, update and escalate without relying on memory or manual lists.
How much can you save?
Chase Agent is designed to reduce:
Meet the other agents
Each Clever Agent takes a different job off your team's plate. They work best together.